HelloFINANCE
Confidential
Service Agreement

A partnership built on trust

Prepared exclusively for Sanderson Management Inc.

March 2026

Service Provider
HelloFINANCE Inc.
2240 University Avenue East, Second Floor
Waterloo, ON N2K 0A9
Client
Sanderson Management Inc.
218 Frobisher Drive
Waterloo, ON N2V 2H6

On behalf of HelloFinance Inc., we are pleased to confirm the terms of our engagement with Sanderson Management Inc. This agreement outlines our mutual understanding of the services to be provided, our responsibilities, and the general terms of our relationship.

Services Provided

Onboarding

This one-time fee covers the initial costs of onboarding your business. It includes time spent learning about your company, spending a day in person with Bal, gathering necessary documents, answering questions, and meetings/calls to ensure a smooth transition.

Data Migration & Set Up

We will complete the migration of your financial data from Condo Manager to Xero. This includes securely transferring historical records, setting up your chart of accounts, and ensuring all key balances and transactions are accurately reflected in the new system.

Our goal is to provide a smooth transition with minimal disruption to your operations, while positioning your organization to take full advantage of Xero’s reporting and automation capabilities.

This also includes setup of:

Your Investment

One-Time Setup
$1,750
Onboarding, migration & setup
Billed upon acceptance

Monthly Bookkeeping Support

Ongoing comprehensive financial operations for your team:

Additional services beyond scope may be added by written agreement and billed per Section 5.

Service Limitations

These services are limited to accounting, bookkeeping and operational support as agreed. They do not include:

Not Included

  • Audit, review, or assurance services
  • Tax planning or tax return preparation
  • Legal advice or business consulting
  • Fraud detection or prevention
  • Any work outside the agreed scope

Terms & Conditions

Click each section to expand the details.

01Confidentiality & Privacy Protection
▾

Both parties agree to maintain the confidentiality of all non-public, personal, and business information. HelloFinance will not share information except:

  • As required by law, court order, or regulatory authority
  • With prior written consent
  • To service providers under confidentiality agreements

Privacy Law Compliance (PIPEDA):

  • Collecting/using personal information only for identified purposes
  • Implementing administrative, technical, and physical safeguards
  • Storing data securely using encrypted storage and transmission
  • Limiting access on need-to-know basis
  • Retaining records as required by law, destroying securely upon termination
  • Cooperating with privacy investigations
  • Notifying Client within 48 business hours of any suspected breach
02Limitation of Liability
▾

Our work is not designed to detect, prevent, or discover fraud, embezzlement, or irregularities. Responsibility for safeguarding financial information and establishing internal controls remains with the Client.

Liability Cap: The greater of (a) fees paid in the 12 months preceding the claim, or (b) $5,000. No liability for indirect, consequential, incidental, special, or punitive damages.

Exclusive Remedy: Limited to fees paid or payable under this agreement.

03Client Responsibilities
▾
  • Accuracy, completeness, and legitimacy of all financial records provided
  • Timely access to all necessary documents, bank statements, invoices, and receipts
  • Establishing and maintaining internal controls
  • Ensuring HelloFinance has appropriate system access
  • Reviewing all financial reports and notifying of errors promptly
  • Making final decisions on transaction classification and reporting
  • Compliance with all applicable laws, including tax filing and remittance deadlines
04Missing Documentation
▾

Transactions with missing or insufficient source documents will be temporarily posted to “Uncategorized” accounts. Client agrees to:

  • Review reports regularly to identify uncategorized transactions
  • Provide documentation within 30 days of month-end
  • Authorize reclassification based on Client-provided information
05Unanticipated Services
▾

Work beyond the agreed scope requires a signed Change of Service Request or written confirmation from both parties. Verbal requests are not binding.

Standard out-of-scope rate: $135.00 per hour.

06Availability & Communications
▾
  • Standard hours: Monday–Friday, 8:30 AM – 4:30 PM EST (excluding statutory holidays)
  • Response within 24–48 business hours
  • After-hours communication addressed next business day

HelloFinance is an independent contractor providing support to multiple clients.

07Time Off & Company Breaks
▾

HelloFinance observes two recurring company-wide breaks each year:

  • Last week of August
  • Two-week period around Christmas and New Year’s

Non-urgent work may be deferred during breaks. Reasonable advance notice of exact dates will be provided.

08Turnaround & Rush Work
▾

Standard turnaround: 7 business days after receiving sufficient information.

Rush requests: $125.00 per hour surcharge, subject to availability and confirmed in writing.

09Fees, Payment & Billing
▾
  • 90-day review: HelloFinance may reassess scope and fees within the first 90 days
  • HST applicable (5% or 13% depending on province)
  • Payment: Pre-authorized debit (PAD) on the 1st of each month
  • Overdue interest: 3% per annum (0.25% per month)
  • Software price increases passed through with 30 days’ notice
  • Scope reassessment every 6 months
  • Services may be suspended if fees remain unpaid 15+ days
10Amendments
▾

This agreement may only be amended by written instrument signed by both parties or confirmed via email. Verbal changes are not binding.

11Termination
▾

Normal: 30 days’ written notice by either party.

Trial period: Either party may terminate without notice during the initial 15 days.

Transition assistance: Final reconciliation provided. Handoff work billed at $125.00/hour.

Confidentiality obligations remain in effect indefinitely. Records destroyed or returned within 30 days.

12Ownership of Documents
▾

Original documents remain Client property. HelloFinance retains copies for a minimum of 7 years for quality assurance, training, and legal defense. All handled per confidentiality requirements.

13Independent Contractor
▾

HelloFinance is an independent contractor — not an employee, partner, joint venturer, or agent of Client. Responsible for its own liability insurance, payroll taxes, and business expenses.

14Governing Law
▾

This agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

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